Help & Support

AI generation — Claude (Anthropic) writes you a completely new document tailored to your situation. Not slot substitution, but full personalization. You get: PDF + DOCX + Methodology PDF (shows which Estonian laws were used). Price €12.90 one-off.

Usually 30-90 seconds. If no email after 5 minutes — check spam or create a ticket.

4 protection layers: 1) Spec-compliance (60 verified specs); 2) Anti-pattern 2nd-pass check; 3) Pre-payment confidence gate (no charge if AI uncertain); 4) Refund per VÕS § 53 lg 4 if actually wrong.

Yes, AI Builder lets you pick output language (ET/RU/EN). NB! Estonian law governs regardless of output language.

3 AI generations per month (36/year total); unlimited tool credits; 365-day cloud archive; brand on PDF (logo + color + footer text); member rate €9.90 for extra AI (vs €12.90 retail); priority support (24h SLA vs 72h).

/en/account/ → Subscription card → "Manage" → Stripe Customer Portal. Subscription continues until period end, then doesn't renew. Premium features stay available until paid period ends.

Usually NO — you agreed at checkout (VÕS § 53 lg 4). Exception: if Anthropic API returned error and you didn't get document at all — immediate refund.

Buy additional AI for €9.90 (member rate, -23% vs €12.90 retail). From same /ai-builder/ — member price auto-applied.

Yes. 100+ templates PDF + DOCX, 3 languages (ET/RU/EN), filled examples — all free. No registration needed. PDF footer shows "Mall: dokud.ee".

Yes. Download DOCX, open in MS Word / Google Docs / LibreOffice — change anything. PDF is final version.

Yes, built on current Estonian legislation (VÕS, TLS, ÄS etc). Source provenance in docs/COMPETITOR_ANALYSIS.md.

"Download" — empty template with placeholders. "View example" — example filled with realistic data (John Smith, real dates), see how completed document looks.

Anonymous: 5 credits/month. Registered (magic link): +5 = 10/month. Premium: unlimited.

PDF merge / split / password protection, DOCX↔PDF conversion, QR code, digital signature, signature generator. All server-side, your files not stored.

Credits reset on 1st of each month at 00:00 EET. If waiting longer — create a ticket.

Premium users can add own logo (PNG/JPG, max 2MB), choose heading color (#hex), customize footer text. Appears on all PDF/DOCX documents you create.

/en/account/ → scroll to "Brand Settings" section. Upload logo, pick color, enter footer text, toggle "Enable brand".

Cloudflare R2 (EU servers, GDPR compliant). Stored privately linked to your account only.

NO. We are document template + AI generation service. For complex situations (court disputes, M&A, notarial transactions) — contact lawyer or notary.

NO. Tier 4 documents (real estate sale, marriage contract, notarial PoA for real estate) — these notar does (€100-300). We have info-pages about this + redirect to notar.ee.

Separate PDF coming with each AI generation. Shows: which Estonian §§ used (with verification dates), which gov-sources distilled into spec, what decisions AI made.